Job Information
Washington Metropolitan Area Transit Authority Crisis Intervention Specialist in New Carrollton, Maryland
Crisis Intervention Specialist
Job ID:
240108
Location:
MD-Metro Bldg New Carrollton
Full/Part Time:
Full-Time
Posting Open-Close
04/05/2024
-
05/02/2024
Union
NRP
Regular/Temporary:
Regular
Job Description
The Crisis Intervention Specialist position will work in The Metro Transit Police Department (MTPD), which is responsible for the enforcement of laws, regulations, and ordinances for crimes committed on, to, or against facilities owned, controlled, or operated by the Washington Metropolitan Area Transit Authority.
The Metro Transit Police Department has tristate jurisdiction and operates in the District of Columbia, the State of Maryland, and the Commonwealth of Virginia. In addition, the Metro Transit Police Department offers a rich benefit package to include health, dental, group life insurance, paid holidays, annual and sick leave, a 457 Deferred Compensation Plan and a 401a Plan, tuition reimbursement, flexible spending accounts, and free transportation on Metrobus and rail.
The Crisis Intervention Specialist role is a forward facing, community-based position. The preferred candidate(s) will have a clinical background and direct service experience associated with factors relating to mental health environments.
This position is on-site/in- person Monday-Friday, but may require weekends and evening hours. Work performed on-site will be in the field, rail stations and bus divisions.
MINIMUM QUALIFICATIONS
Education
- A High School Diploma or General Equivalency Diploma (G.E.D.) and specialized Crisis Intervention and Emergency Response certification and/or training
Experience
- Five (5) years of social work or related experience including experience in homeless advocate programs, behavioral health support programs, or interacting and engaging with the homeless community and/or individuals experiencing complex mental health issues.
Certification/Licensure
- Possession of and must maintain a valid driver’s license and a satisfactory driving record while in this job.
Preferred
Education
- A Master’s degree in Psychology, Sociology, Social Work from an accredited college or university.
Experience
- Experience as a clinician/licensed social worker.
Certification/Licensure
- Licensed Master Social Worker (LSMSW) or Licensed Clinical Social worker (LCSW)
Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Mission Essential Designation:
In accordance with the Washington Metropolitan Area Transit Authority’s Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.
SUMMARY
The Crisis Intervention Specialist performs outreach to individuals experiencing mental health and/or housing insecurity issues and providing linkages to services provided by local organizations; serves as a liaison in the Washington Metropolitan Area Transit Authority (WMATA) between the Operations Division and other departments in WMATA as well as public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services. The Specialist interacts and engages with Metro personnel, the public and other stakeholders to establish an official presence and prevent violence and disruptive behavior; deters and diffuses active acts of violence and vandalism through application of conflict-resolution skills. The incumbent performs a variety of duties requiring independent judgment in the day-to-day interactions with at-risk clients. The employee is responsible for outreach services and community-based crisis intervention services which includes direct client contact in the community.
ESSENTIAL FUNCTIONS
Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations.
Coordinates with public safety agencies and other resources on crisis intervention, supportive counseling, linkage and referrals, as needed, to identify individuals in need of those resources residing on, near property, or using the service.
Must be able to work various shifts, weekends, holidays and overtime and must respond to afterhours incidents and perform field activities
Provides various routine assistance to Metro personnel; operates various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc.
Assists in medical emergencies on Metro property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response, as necessary.
Responds to requests and inquiries from Metro personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation.
Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations.
Engages and establishes relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization.
Develops working relationships with law enforcement, other emergency response agencies, local psychiatric screening centers, local and public hospitals, courts, veteran’s administration, as well as other relevant community providers.
Serves as a liaison to the Metro Transit Police Department (MTPD), other departments within Metro and external public and private community-based organizations within the Metro service area that provide mental health, crisis intervention, and homeless and supportive housing services.
Provides short-term case management services as appropriate and makes direct referrals to other community services.
OTHER FUNCTIONS
- May be required to operate Metro non-revenue vehicles.
The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment
Personal interview
Verification of education and experience (including certifications and licenses)
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.