Maryland Works Jobs

JOIN OUR BUSY TEAM at SERVICE TODAY, INC.!

We are currently searching for highly talented Customer Service Representatives for our Federalsburg, MD office location. Full-Time Hourly Customer Service opportunity with Immediate Openings!!

Flexible Schedules!

Are you someone that provides service with a smile? Do you enjoy working with people and building a rapport? Are you looking for a job with a growing company with lots of opportunity for advancement? Then come join our team! A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to incoming service requests into booked appointments for field technicians. This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

Then come join our team! Bi-LINGUAL a PLUS!!!!

What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your homes plumbing, heating, and air conditioning systems.

CSR Job Responsibilities:

• Take incoming calls from customers and to booked appointments
• Outbound calling to our customer database to schedule appointments
• Follow-up satisfaction calls to our completed jobs
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager
• Ability to multi-task and a strong attention to detail
• Ability to stay calm in high-stress situations and keep a professional, calm demeanor
• Conveys a positive impression of the company while establishing and building long-term customer relationships
• Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customers expectations
• Correctly addresses customer needs by quickly identifying the need, the best path to resolution, and taking action
• Accurately collects and enters all necessary customer information into the service database
• Communicates effectively and collaborates with all internal departments to satisfy customer needs
• Follows up with customers to ensure completion of and overall satisfaction with service provided
• Contributes to the department and company success by meeting and exceeding all performance objectives
• Maintains proficiency of performance by staying current on all updates process changes
• Proactively identify areas for process change to improve customer-handling procedures

Skills Required:

• A positive, friendly, and helpful demeanor
• Superior communications (oral, written, and over the phone)
• A self-starter who will thrive working independently and, on a team
• Good listener, empathetic, and customer focused
• Problem-solving with the ability to prioritize
• Organized
• Ability to multi-task with attention to detail
• Proficiency with computers, especially Microsoft Office software
• Sales experience a plus

Knowledge Of:

• Delivering exceptional customer service through inbound, outbound calling and email
• Selling principles
• Basic Business Math and Calculations
• Microsoft Office Word, Excel, and Outlook
• General office practices and procedures
• Basic methods and practices of financial and general record keeping
• Telephone sales experience in a Service environment highly preferred

Experience/Education:

• High School Diploma or equivalent required, associates and college degrees a plus.

Benefits:

• Competitive Dental, Vision, and Healthcar Plans
• 401(k) with Company matching
• Short-Term and Long-Term Disability Insurance Plans
• Life Insurance
• PTO and Paid Holidays
• Continuing Education Benefits
• Advancement Opportunities
• Team Atmosphere
• Employee Assistance Program (EAP)
• Pet Insurance, and more!

If you want to be part of something bigger than just a job - make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Equal Opportunity Employer