Job Information
Optiv Global Technology Solutions Administrator | Hanover, MD in Columbia, Maryland
This position will be hybrid and can be hired anywhere in Hanover, MD.
The Global Technology Solutions Administrator will assist with the maintenance Desktop & Hardware infrastructure across the enterprise. The Global Technology Solutions Administrator is responsible for the Tier 3 & 4 Support, Patching/Imaging, VDI/AWS Desktop Environments, Endpoint Software Management, Enterprise mobility, Solution Architecture, Cloud Applications, IAM Administration, Endpoint Security MGM & MDM management. As well as on-premise environments, The Global Technology Solutions Administrator is responsible for the maintenance of several Cloud platforms, such as Office365, Jamf, Kinobi, Intune and others. This includes installing, supporting, and maintaining hardware, software, infrastructure, and systems – as well as recommending new solutions to keep our internal technology at the cutting edge. The ideal candidate will have Desktop Architecture experience with substantial experience in Desktop infrastructure design, implementation, operations, and administration.
How you'll make an impact:
Assume responsibility for hardware and software necessary to deliver Desktop Architecture services
Perform analysis of IT Desktop infrastructure needs and maintain infrastructure services within SLA requirements
Troubleshoot infrastructure and application issues
Ensure a secure and responsible desktop infrastructure including the implementation of security best practices
Help suggest best-practice methodologies for tier 3/4 resolution to support a global production environment based on metric based KPIs
Work on Global Technology Solutions projects
Collaborate productively and with integrity to achieve and deliver results
Provide constructive performance-shaping feedback to individuals and groups regarding the quality and effectiveness of work
Take personal responsibility and honor commitments
Provide training, mentorship and ongoing support of infrastructure best practices to all IT stakeholders
Serve as a technical expert in field of Global Technology Solutions
Perform all other duties as assigned
What we're looking for:
Must be a U.S. Citizen
Must be able to obtain security clearance if needed
Bachelor’s Degree (B.S.) from four-year college or university in Business, IS, Finance, Accounting or Mathematics, Master’s Degree or MBA preferred
High School Diploma or equivalent GED required
5 or more years of Information Technology Management experience preferred
5 or more years of inventory and asset management experience preferred
ITIL v3 certification and experience preferred
Ability to help develop budget/P&L for the department
Proficient with MS Office products including Word, Excel, Access, PowerPoint, MS Project, Visio and Outlook
Adept in planning, leading change and multi-tasking
Strong communication, problem-solving, time management, and work prioritization skills required
Able to write reports, business correspondence and procedure manuals and detailed process documentation
Detail-oriented, thorough and quality oriented
Ability to travel up to 10%
Ability to lift up to 50 lbs
Must have valid driver's license
Ability to work greater than 40 hours per week as needed
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What you can expect from Optiv
A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv + ClearShark is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Optiv + ClearShark respects your privacy.
By providing your information through this page or applying for a job at Optiv + ClearShark, you acknowledge that Optiv + ClearShark will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv + ClearShark’s selection and recruitment activities. For additional details on how Optiv + ClearShark uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (http://www.optiv.com/job-applicant-privacy-notice) . If you sign up to receive notifications of job postings, you may unsubscribe at any time.