AT&T Field Support Specialist (Duluth) in Columbia, Maryland
Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
Troubleshooting and solving technical issues related to end user equipment hardware and software
Ensuring customer satisfaction is achieved.
Experience, and Education: Minimum education and
experience level: High School/GED with seven (7) years of experience.
Equivalent education and experience: Associate’s degree and five (5) years of
Highly skilled in installing, repairing and troubleshooting VTC devices and systems
Demonstrated ability to read and understand technical manuals and schematics
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Familiar with Active Directory security and policies
Excellent analytical and problem-solving skills
Outstanding communication skills to relate with team members and support workers
Required Clearance: Candidate must have a TS/SCI
Desired: CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom