AT&T Field Support Specialist (Duluth) in Columbia, Maryland

Responsibilities

Include:

  1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.

  2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.

  3. Troubleshooting and solving technical issues related to end user equipment hardware and software

  4. Ensuring customer satisfaction is achieved.

Required Skills,

Experience, and Education: Minimum education and

experience level: High School/GED with seven (7) years of experience.

Equivalent education and experience: Associate’s degree and five (5) years of

experience.

  1. Highly skilled in installing, repairing and troubleshooting VTC devices and systems

  2. Demonstrated ability to read and understand technical manuals and schematics

  3. Able to manage time and priorities effectively

  4. Able to work efficiently with minimal supervision

  5. Proficient in working with end-users remotely

  6. Familiar with Active Directory security and policies

  7. Excellent analytical and problem-solving skills

  8. Outstanding communication skills to relate with team members and support workers

Required Clearance: Candidate must have a TS/SCI

polygraph clearance

Desired: CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom