Maryland Works Jobs

Levy Sector

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About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Are you ready to embark on a culinary journey like no other? Join the Levy Restaurant & Premium Hospitality Team at one of Baltimore’s premier attractions. We offer a unique opportunity to be a part of a multi-unit operation, including full-service restaurants, luxurious lounges and food retail spaces, all within the vibrant backdrop of this world-renowned destination. You'll have the chance to deliver exceptional dining experiences in an iconic setting, with a diverse range of offerings to cater to our discerning visitors. If you're passionate about hospitality, culinary excellence, and being a part of something truly special, we invite you to join us in this exciting endeavor. Be a part of our dynamic team and help us elevate the art of dining in the heart of the charm city.

Working as a Restaurant & Premium Hospitality Manager you are responsible for the effective execution of service. You will always ensure and implement the Levy Core Signatures, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

Key Responsibilities

• Hires, trains, and develops all FOH staff in dining service standards

• Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including purchasing, inventory and pars

• Organizes and conducts pre-shift and departmental meetings daily

• Maintains communication and cooperation with all departments to ensure customer service needs are met in a timely manner

• Creates seating charts and station assignments daily, following up with support staff of daily expected business

• Maintains all reservation systems and books to accommodate business demands

• Creates side work assignments and ensures completion with wait staff

• Maintains the highest level of service to client/guest, ensuring their satisfaction

• Maintains cleanliness and presentation of dining and service areas

• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Skills and Experience

• Bachelor’s Degree preferably in hospitality, or equal fine dining experience

• Six to eight years of fast casual & upscale fine dining experience with at least three year of management experience

• Cash handling and reconciliation of cash banks and POS systems

• Ability to hire, develop, train, coach and counsel hourly associates

• Ability to plan, market and execute special events/promotions

• Ability to monitor and track budgets and expenditures

• Excellent written and verbal communication skills

• Excellent knowledge of customer service techniques and current service standards

• Must be able to remain poised and focused under pressure

• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems

• Conformity to the highest standards of personal integrity and ethical behavior

• Professional appearance and demeanor required

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off Plan

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Req ID: 1301539

Levy Sector

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Tameisha Williams

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