Job Information
Johns Hopkins University LAN Administrator III in Baltimore, Maryland
The Johns Hopkins Bloomberg School of Public Health Office of Information Technology is seeking a LAN Administrator III . The position is responsible for administration, testing, maintenance, performance, implementation, security, and support of various departmental computing device platforms, including the installation and testing of new software, operating systems, servers (which are computer program/programs that provide services to other computer programs (and their users) in the same or other computers), related utilities/services, and hardware products as well as the integration of new products and/or software release upgrades into the current environment. Analyze user needs in the computing device environment and recommend products and services that meet those needs. Ensure that the integrity of the computing environment is maintained in an efficient and cost-effective manner. Responsible for delivering, moving and installing computing devices and related software as well as device inventory.
Job scope/complexity
Prioritizes and performs work independently. Participates in segments of large projects. Independently leads small projects (for example planning and implementing movement of multiple workstations, or a department from one area to another involving inter-connected workstations, software, hardware, and server updates). Device management complexity is typically at an advanced level. Demonstrates strong ability in technology and/or strong understanding of the business/clinical/education/research process and workflow. Works with clients and peers to define and determine needs and suggest solutions to requirements. Builds and maintains relationships through positive interactions. Demonstrates ability to provide good customer service. Provides guidance and training to lower-level employees. Tasks are complex (i.e., working with multiple types of devices, or integrated software over multiple devices, or software that affects a large number of customers).
Specific Duties & Responsibilities
Analysis & Design
Analyzes and documents customer needs in the computing device environment by meeting with the customer to evaluate business problems and to recommend solutions for complex problems.
Develops and documents implementation plans.
Plans, leads, and implements installation of network operating systems, cabling, servers, and client hardware; migration of files, data, and applications from other systems to the device environment; client hardware moves; and creation or acquisition of programs and other user interfaces by working with technical peers and customers to deliver quality solutions to the customers and the environment.
Evaluates and recommends vendor software packages and hardware by investigating tools available in the industry to support the customers and the current environment.
Creates software utilities for device management such as printer setup utilities, font downloading utilities and batch files and for automated installation of software on client devices by identifying and acquiring appropriate tools to improve total cost of ownership and customer service.
Establishes device management procedures and standards such as access methods and time, security validation checks, and documentation by working with team members to ensure conformance with information system and organization objectives.
Install, Configure, Maintain
Delivers, moves, and installs computing devices and related software including client devices, Web servers, file and application servers, peripherals, operating systems, standard software and vendor software, accordingly with industry standards and procedures, to provide equipment and service to the customers and to the environment.
Manages computing device lifecycle by maintaining device and software inventories, by performing preventive maintenance accordingly with industry standards, and by repairing and replacing equipment as needed to deliver service to the customers.
Responds to and resolves alerts on servers, devices, storage utilization, and directory service health and device performance by using appropriate tools to provide stable performance to the customers.
Creates, schedules, monitors, and validates quality of backups, accordingly with industry standards and procedures, to ensure that recovery is possible in the event of equipment or software failure.
Restores files as needed.
Develops and maintains disaster recovery plans and documentation for local departmental equipment by following department standards to provide environment stability to the customers.
Interfaces with customers by meeting with them to support Business Continuity plans.
Participates in organization wide disaster plans.
Executes test plans, creates test problem reports, and reports on problem resolution by creating documentation and standards of the department to ensure stability of the environment for the customers.
Creates and maintains user accounts/groups in domain/directory structure including network shared files and applications by following documented procedures and standards to provide appropriate and authorized access to the environment.
Troubleshoot
Troubleshoots and resolves computing device hardware and software problems by following documentation, experience, and by using appropriate diagnostic tools to provide solutions to customers.
Follows procedures for reported problems by using the appropriate Help Desk software for problem recording and resolution to provide documentation of the problem and its resolution.
Keeps current on supported technology to maintain knowledgebase and skills.
Documentation/Presentation
Develops, communicates, and documents department and/or organizational system updates, installations, etc. to appropriate staff.
Develops and/or reviews systems, end user training, or support documentation as assigned for new, revised, or existing systems to support both technical and non-technical customers.
Manages vendor relations by regular contact with vendors to solve application, operating system, hardware issues, and by serving as liaison between the customer and software and/or hardware vendor to resolve technical problems.
Relationship Management
Provides technical solutions in support of the customer needs in the use of PCs, software products and device operations by meeting with the customers/peers as needed.
Manages customer relationships by being an advocate for the customer and other IT groups to provide good service to the customer.
Completes projects and requests as assigned by meeting published Service Level Agreements and/or agreed to delivery dates to ensure customer satisfaction.
Works with other LAN Administrators and areas responsible for strategic computing device products by meeting with them on a regular basis to ensure that releases are kept current and that updates to servers and client devices are coordinated.
Follows up on feedback from customers by promptly meeting with them to ensure customer satisfaction.
*Will be required to work off hours as needed in support of changes of the environment as well as on-call responsibilities.
Special Knowledge, Skills, & Abilities
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
Physical Requirements
Sit – 85%
Walk – 10%
Stand – 5%
May be required to unpack, lift, and install computer equipment.
Minimum Qualifications
Two years college coursework.
Five years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Classified Title: LAN Administrator III
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,300 - $109,000 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday to Friday: 8:30am – 5:00pm
Exempt Status: Exempt
Location: Hybrid/School of Public Health
Department name: BSPH IT Operations
Personnel area: School of Public Health
Equal Opportunity Employer:
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.