Latitude, Inc. IT Support Engineer in Baltimore, Maryland

Responsibilities Include:

Respond to day-to-day staff IT issues (service desk) and technical inquiries

Support users with Microsoft applications.

Daily maintenance and support of office IT & network infrastructure as directed.

Ensure systems are adequately checked & protected from virus contamination

Troubleshoot malfunctioning desktop hardware and replace parts as directed.

Possible weekend hours for project work or maintenance

Contribute to researching new IT technology for department

Required Skills:

Strong written and verbal communication and listening skills;

Strong attention to detail;

Must be self-motivated and disciplined;

Strong focus on customer service

Required Experience:

Bachelor?s degree in Computer Science or related discipline preferred

Minimum of 1 year IT experience or currently attending a Technical School for IT.

Proficiency working incident and service requests from a ticketing system (RemedyForce, ServiceNow, JIRA, etc?)

Proficient at supporting Microsoft Office 2013/2016 for Windows and Mac's

Experience supporting Windows 7/8/10 operating systems

Administration of Malware and Antivirus systems and agents

Administration of Active Directory accounts and permissions

Experience in Moves/Add/Changes (MAC) for employee accounts

Familiarity with building and deploying standard images to computer systems

Experience tracking and maintaining computer assets

Mobile asset management and support for all types of mobile devices including iOS and Android

Experience repairing and upgrading laptops and desktops from various manufacturers

Windows Server 2008/2012R2 and some Exchange 2003/2007 server environment an advantage