Job Information
TEKsystems Customer Service Representative in Baltimore, Maryland
Customer Service Representative
Onsite - near Baltimore MD
Description:
Develops positive relationships by listening carefully and respectfully to resolve member issues with urgency.
Performs adequate follow up.
Works with branches and departments within the Credit Union to Determine and resolve specific member concerns. Answers member inquiries regarding various credit union services and products.
Follows up with leadership about account and service problems outside of standard operating guidelines for assistance in specific situations.
Research and resolve member problems, acting as the member liaison between other departments when necessary.
Possesses current knowledge of all key products and services, and the benefits and limitations associated with these products and services in order to meet member needs and gain a competitive advantage.
Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
Skills:
Financial Experience is a plus.
Strong computer application skills.
Strong oral/written communication skills.
Must be results oriented.
Quick learner and motivated to be a consistent performer.
Attendance and punctuality are a must.
Requirements
• High school diploma or equivalency
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.