Southern Glazer's Wine and Spirits Customer Service Liaison (Baltimore, MD) in Baltimore, Maryland
Responsible for answering customer service questions as related to basic info: account balance, delivery status, providing copies of missing invoices, and general customer service duties.
Provide service for entering orders to fulfill customer needs.
Ensure that customer questions are answered in a timely manner.
Ensure that customer orders are accurate and complete to meet revenue and brand goals for inside sales.
Answer basic customer questions regarding the customer account (i.e. balance due, statement copy, invoice copy, etc.).
Determine when customer requires assistance from accounts receivable specialist (level 2 issues) and ensure needs are met.
Ensure that customer service is held to the highest standard, maintaining good working relationship with outside and inside contacts.
Answer all delivery related questions coming in from customers Process orders and prepare correspondence.
Partner with internal customers such as sales, warehouse, purchasing and pricing to ensure inventory requested by the customer is in-stock, priced correctly and available for shipment.
Up sell products in line with monthly revenue and brand goals.
Knowledge of pricing deals and how pricing is structured to benefit the customer. Act as a business consultant to the customer to identify opportunities for incremental sales.
SGWS online help desk setting up new customers to SWO, answering questions, etc.
High school diploma
One to two years of customer service or inside sales (phone sales) experience.
Basic understanding of mathematical skills.
Accurate data entry and 10-key by touch skills.
Capable of solving a variety of customer service problems and supporting a range of personalities and customer types.
Ability to communicate effectively with others, orally and written.
Proficiency in MS Office (Word, Excel and Outlook).
Ability to work well in a team setting, while also being a self-starter.
Associate's degree with course work in business or equivalent experience
Demonstrated ability to prioritize assignments/projects and multi-task within restricted time constraints and work without supervision.
Experience with AS400 a plus.
Two to five years of customer service or inside sales (phone sales) experience with exposure to an order entry system.
Beverage industry experience
Primary Location:United States-Maryland-Baltimore
Category: Customer Service
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