Johns Hopkins Medicine Customer Service Coordinator in Baltimore, Maryland

Job Details




Customer Service Coordinator

Requisition #: 177448

Location: Johns Hopkins Hospital/Johns Hopkins Health System,

Baltimore, MD

Category: Clerical and Administrative Support

Work Shift: Day Shift

Work Week: Full Time (40 hours)

Weekend Work Required: No

Date Posted: Dec. 6, 2018

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.


Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues .

Critical to this position is the ability to understand and navigate healthcare technology databases in order to make appropriate decisions regarding claims, patient records, and provide data, and/or financial determinations. The Customer Service Coordinator must possess the ability analyze customer accounts accordingly and provide an accurate explanation of account balances billed to patient.



High School Diploma or equivalent.


  • Some knowledge of medical terminology, in addition to ICD-9 and CPT codes.

  • Work requires moderate level of customer responsiveness with some telephonic experience.

  • Requires knowledge of accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers; contractual allowances and adjustments.


  • Must possess and demonstrate excellent verbal and written communications skills in order to interact with all levels of customers both internally and externally.

  • Work requires handling member and/or provider calls which includes answering and documenting calls into the Customer Service Call Tracking System.

  • Work requires adequate interpersonal skills as required to handle sensitive and confidential information requires problem-solving skills under moderate supervision.

  • Requires ability to complete payer specific details necessary to ensure accurate coordination of benefits resulting in accurate reimbursement.

Work Experience:

  • 1-2 years of call center or health care experience.

Full Time (40 hours)

Day Shift, 8:00AM to 4:30PM

Work Location: JH @ Keswick South Suite S-5100

Working Conditions: Works in normal office environment where there is little discomfort to due to the extremes of heat, dust, noise, temperature and the like

Pay Grade: NE

Johns Hopkins is a Smoke-Free Campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.