Maryland Works Jobs



E-ZPass Account Specialist / Court Representative (Administrator I)

Salary

$57,095.00 - $95,449.00 Annually

Location

Baltimore City

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

2586-MDTA-12/23

Department

Maryland Transportation Authority

Opening Date

04/16/2024

Closing Date

4/30/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Open To All Qualified Candidates

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and – most importantly – our employees to achieve these goals.

Nature of Work: The E-ZPass Account Specialist/Court Representative handles non-legal representation of the MDTA E-ZPass operations at the Maryland District Court for trials resulting from contested Toll Violation Citations. The employee will be responsible for research and data interpretation of toll cases, serving as a subject matter expert for the agency.

The duties for this position include, but are not limited to, the following:

• Oversee administrative tasks related to overdue toll payments;

• Serve as the intermediary between customers, E-ZPass Customer Service, the Motor Vehicle Administration, and the Maryland Central Collection Unit;

• Conduct extensive research of customer accounts toll history;

• Research and interpret customer data for escalation and communication with other agencies;

• Report and track resolution of customer issues;

• Prepare and review court research with court liaison prior to hearings;

• Provide video tolling and citation knowledge and customer account information for court cases;

• Manage court dispositions and customer accounts;

• Assist management with tolling projects and outreach events; and

• Resolve inquiries/conflicts and conduct follow-up activities with customers and related agencies.

  Employees in this position will report to the E-ZPass Account Specialist Lead. The current vacancy is located in Baltimore, MD. Hybrid telework schedules may be available for this position. The eligible list established from this recruitment may be used to fill future vacancies at other facilities throughout the Maryland Transportation Authority.

MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, tuition reimbursement, and more! *May be prorated based upon start date.

Qualifications

MINIMUM QUALIFICATIONS:

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four (4) years of experience in administrative staff or professional work. **One (1) year of this experience must have been in financial/business account management or reconciliation in financial/business accounts (e.g., research and investigative work within accounts).

The ideal candidate will possess:

• Strong communication skills

• Experience in public representation for an organization

**This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification.

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a bachelor's degree from an accredited college or university for the required experience .

3. Candidates may substitute the possession of a master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Licenses & Certifications

None

Additional Information

APPLICATION PROCESS:

Please apply on-line at https://www.governmentjobs.com/careers/mdotmd . PLEASE BE ADVISED THAT A RESUME CANNOT BE SUBSTITUTED FOR THE ONLINE EMPLOYMENT APPLICATION. Paper application (Form DTS-1) will not be accepted for this recruitment.

All applications must be received by 04/30/2024.

NOTES:

Please be advised that the State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Selected candidate(s) may be subject to background and reference checks.

The incumbent in this position may be a member of a covered bargaining unit.

For education obtained outside the U.S., at the time of application, you are required to provide proof of the equivalent American education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services

(http://www.naces.org) or World Education Services: International Credential Evaluation

(https://www.wes.org/). This must be submitted as an attachment with the application of the

position in which you are applying.

The Maryland Transportation Authority is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!

Reasonable Accommodations for persons with disabilities will be provided upon request.

Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711). Bilingual applicants are encouraged to apply.

Issue Date: 04/16/2024

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

01

Do you possess one (1) year of experience in financial/business account management or reconciliation in financial/business accounts (e.g., research and investigative work within accounts)?

• Yes

• No

  02

  If you answered "Yes" to question 1, please describe where you have obtained the experience defined above, listing the name of the employer(s), the dates you were employed, and the duties of the position(s) you held. This experience must also be detailed under the "experience" section of your application. If you do not have this experience, enter N/A.

  Required Question

Agency

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

Apply

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