Job Information
TEKsystems Client Services Representative in Middle River, Maryland
Attention!! Top Aviation Manufacturer looking in need of customer Service Professionals!! Northern Baltimore, MD
Long Term Contract-To-Hire
This role offers individuals the ability to work alongside one of the world’s top aircraft Manufacturers. This is a great opportunity to join an organization whose pillars of success are built on customer service, employee development, and community engagement. Further, explore this exciting opportunity below…
Employee Value:
Competitive pay – 22/hr – upon conversion $4-$9 dollar pay increase
Hybrid after training
Chance to Grow – this is a long-term contract, as the budget is approved for additional roles contractors transition permanent
Fantastic Culture – Management ensures a friendly, team-oriented environment
Job Description:
This scope of work involves handling customer service responsibilities, demonstrating a sense of urgency, engaging in self-development, maintaining productivity, emphasizing quality, and providing operational support throughout the year to aerospace customers through various channels.
Provides coverage for aircraft on ground situations
Processes customer requests and assigns them to relevant subject matter experts
Coordinates with Production Control for AOG parts orders
Monitors phone lines and directs customer inquiries to appropriate teams/departments
Manages, maintains, and prioritizes help desk cases effectively
Assigns second-level issues to the proper support team members and departments
Handles technical or logistics requests.
Completes various assignments related to billing, system maintenance, and account auditing documents, tracks, and monitors technical issues for timely resolution
Provides timely follow-up to client issues to meet contractual timeframes
Uses appropriate business systems to track and resolve customer issues
Communicates professionally during all customer interactions to ensure high customer satisfaction
Maintains current knowledge of relevant technology
Maintains a working knowledge of company products, services, rates, and processes
Escalates unresolved customer issues to the Contact Team Leader or Manager when appropriate
Work Environment:
Training: M-F 8-5
Post training: Tuesday, Thursday, and Friday: 8:30 AM – 5:00 PM, Wednesday: 8:00 AM – 12:00 PM (remote), Saturday: 7:30 AM – 7:30 PM (remote)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.